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Explore perspectives that challenge the usual, connect the dots, and bring fresh thinking to complex problems within AI, data and health.

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Mastering CX in Pharma: Designing Your Future HCP Engagement Model

In this four-part series, “Mastering CX in Pharma”, we aim to share our perspective and approaches on how to succeed in designing a winning customer experience. We will deep dive into engagement model design, data as a key enabler, how to design an operating model that supports your strategic ambitions, and the role of change management.

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Customer Experience in Pharma
Mastering CX in Pharma: Designing Your Future HCP Engagement Model
Mastering CX in Pharma (Part 1)
Personalization at Scale
Customer Engagement & Experience
AI Transformation
Mastering CX in Pharma: Why Data is the Backbone for Success

In this four-part series, “Mastering CX in Pharma”, we aim to share our perspective and approaches on how to succeed in designing a winning customer experience. We will deep dive into engagement model design, data as a key enabler, how to design an operating model that supports your strategic ambitions, and the role of change management.

Click to read more
Customer Experience in Pharma
Mastering CX in Pharma: Why Data is the Backbone for Success
Mastering CX in Pharma (Part 2)
Customer Engagement & Experience
AI Transformation
Personalization at Scale
Mastering CX in Pharma: Don’t Forget About the Operating Model

In this four-part series, “Mastering CX in Pharma”, we aim to share our perspective and approaches on how to succeed in designing a winning customer experience. We will deep dive into engagement model design, data as a key enabler, how to design an operating model that supports your strategic ambitions, and the role of change management.

Click to read more
Customer Experience in Pharma
Mastering CX in Pharma: Don’t Forget About the Operating Model
Mastering CX in Pharma (Part 3)
Customer Engagement & Experience
Personalization at Scale
AI Transformation
Mastering CX in Pharma: Supporting Culture Shift with Strong Change Management

In this four-part series, “Mastering CX in Pharma”, we aim to share our perspective and approaches on how to succeed in designing a winning customer experience. We will deep dive into engagement model design, data as a key enabler, how to design an operating model that supports your strategic ambitions, and the role of change management.

Click to read more
Customer Experience in Pharma
Mastering CX in Pharma: Supporting Culture Shift with Strong Change Management
Mastering CX in Pharma (Part 4)
Customer Engagement & Experience
AI Transformation
Personalization at Scale

Events

Our events are about sharing perspectives, exploring new developments, and learning from each other - all to build better solutions, together.