Consumer Healthcare

Designing a Business-First Data Governance Operating Model

How to scale fast growth when data is fragmented, ownership unclear, and processes inconsistent

Read more

Consumer Healthcare

Designing a Business-First Data Governance Operating Model

How to scale fast growth when data is fragmented, ownership unclear, and processes inconsistent

Read more
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The situation
How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?

That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.

The situation
The situation
The situation
How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?

That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.

The situation
How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?

That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.

The situation

How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?

That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.

The situation

How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?

That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.

From Strategy to Delivery
Laying the Foundation for a Global Data Office

We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.

The situation
Laying the Foundation for a Global Data Office
From Strategy to Delivery
Laying the Foundation for a Global Data Office

We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.

From Strategy to Delivery
Laying the Foundation for a Global Data Office

We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.

From Strategy to Delivery

Laying the Foundation for a Global Data Office

We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.

From Strategy to Delivery

Laying the Foundation for a Global Data Office

We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.

Key numbers

The case in numbers

How We Built It
From Ambiguity to Clarity: A Framework for Data Ownership

Delivered a fit-for-purpose framework with:

1. A governance structure linking data domains to accountable owners.

2. Role descriptions and escalation processes.

3. Templates for standardized master data processes.

4. Blueprint for a Data Office as anchor for future governance.

This gave our partner clarity on “who owns what” and how data structures should be managed across systems.

How We Built It
How We Built It
How We Built It
From Ambiguity to Clarity: A Framework for Data Ownership

Delivered a fit-for-purpose framework with:

1. A governance structure linking data domains to accountable owners.

2. Role descriptions and escalation processes.

3. Templates for standardized master data processes.

4. Blueprint for a Data Office as anchor for future governance.

This gave our partner clarity on “who owns what” and how data structures should be managed across systems.

How We Built It
From Ambiguity to Clarity: A Framework for Data Ownership

Delivered a fit-for-purpose framework with:

1. A governance structure linking data domains to accountable owners.

2. Role descriptions and escalation processes.

3. Templates for standardized master data processes.

4. Blueprint for a Data Office as anchor for future governance.

This gave our partner clarity on “who owns what” and how data structures should be managed across systems.

How We Built It

From Ambiguity to Clarity: A Framework for Data Ownership

Delivered a fit-for-purpose framework with:

1. A governance structure linking data domains to accountable owners.

2. Role descriptions and escalation processes.

3. Templates for standardized master data processes.

4. Blueprint for a Data Office as anchor for future governance.

This gave our partner clarity on “who owns what” and how data structures should be managed across systems.

How We Built It

From Ambiguity to Clarity: A Framework for Data Ownership

Delivered a fit-for-purpose framework with:

1. A governance structure linking data domains to accountable owners.

2. Role descriptions and escalation processes.

3. Templates for standardized master data processes.

4. Blueprint for a Data Office as anchor for future governance.

This gave our partner clarity on “who owns what” and how data structures should be managed across systems.

How We Built It

From Ambiguity to Clarity: A Framework for Data Ownership

How We Built It
The outcome
Clear Ownership. Stronger Alignment. Lasting Governance

Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.

The outcome
Clear Ownership. Stronger Alignment. Lasting Governance

Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.

The outcome
Clear Ownership. Stronger Alignment. Lasting Governance

Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.

The outcome

Clear Ownership. Stronger Alignment. Lasting Governance

Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.

The outcome

Clear Ownership. Stronger Alignment. Lasting Governance

Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.

Clear Ownership. Stronger Alignment. Lasting Governance

The outcome
The Impact
From Governance to Growth: Enabling Advanced Analytics and AI

By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.

The Impact
From Governance to Growth: Enabling Advanced Analytics and AI

By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.

The Impact
From Governance to Growth: Enabling Advanced Analytics and AI

By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.

The Impact

From Governance to Growth: Enabling Advanced Analytics and AI

By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.

The Impact

From Governance to Growth: Enabling Advanced Analytics and AI

By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.

From Governance to Growth: Enabling Advanced Analytics and AI

The Impact
Reflections

What we learned

0
Start with ownership, not tools

Defining roles and structures created alignment faster than focusing on systems.

0
Link to business pains

Governance gained traction by directly addressing operational challenges.

0
Framework-first works

A clear model accelerated adoption and buy-in across functions.

Want to build something similar? Let's talk.

Feel free to reach out to one of our team members with expertise in this area. Whether you're facing a similar challenge or exploring where to start, we’re ready to help you turn ideas into action.

Head of Strategy & Transformation
Dan Nielsen

Head of Strategy & Transformation
Dan Nielsen
Dan Nielsen
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Manager
Josephine Mikkelsen

Manager
Josephine Mikkelsen
Josephine Mikkelsen
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Consultant
Line Christophersen

Consultant
Line Christophersen
Line Christophersen
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Senior Consultant
Silas Faurschou

Senior Consultant
Silas Faurschou
Silas Faurschou
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