Consumer Healthcare
Designing a Business-First Data Governance Operating Model
How to scale fast growth when data is fragmented, ownership unclear, and processes inconsistent
Consumer Healthcare
Designing a Business-First Data Governance Operating Model
How to scale fast growth when data is fragmented, ownership unclear, and processes inconsistent
That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.
That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.
That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.
How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?
That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.
How do you scale fast growth when data is fragmented, ownership unclear, and processes inconsistent?
That was the challenge we worked on with our partner, a leading consumer healthcare company. Key data domains such as SKUs, customer information, and pricing were managed in silos, forcing teams to rely on manual fixes and individual expertise. To support scalability and enable trustworthy insights, they neededa business-first governance framework with clear ownership of data domains.
We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.
We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.
We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.
Laying the Foundation for a Global Data Office
We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.
Laying the Foundation for a Global Data Office
We worked with all areas of the business to design a centralized governance framework anchored in six pillars (ownership, literacy, processes, tools, principles, and architecture). Together we defined roles, created a data ownership matrix, and established escalation paths. The work prepared for a Global Data Office to anchor governance long term.
The case in numbers
Delivered a fit-for-purpose framework with:
1. A governance structure linking data domains to accountable owners.
2. Role descriptions and escalation processes.
3. Templates for standardized master data processes.
4. Blueprint for a Data Office as anchor for future governance.
This gave our partner clarity on “who owns what” and how data structures should be managed across systems.
Delivered a fit-for-purpose framework with:
1. A governance structure linking data domains to accountable owners.
2. Role descriptions and escalation processes.
3. Templates for standardized master data processes.
4. Blueprint for a Data Office as anchor for future governance.
This gave our partner clarity on “who owns what” and how data structures should be managed across systems.
Delivered a fit-for-purpose framework with:
1. A governance structure linking data domains to accountable owners.
2. Role descriptions and escalation processes.
3. Templates for standardized master data processes.
4. Blueprint for a Data Office as anchor for future governance.
This gave our partner clarity on “who owns what” and how data structures should be managed across systems.
From Ambiguity to Clarity: A Framework for Data Ownership
Delivered a fit-for-purpose framework with:
1. A governance structure linking data domains to accountable owners.
2. Role descriptions and escalation processes.
3. Templates for standardized master data processes.
4. Blueprint for a Data Office as anchor for future governance.
This gave our partner clarity on “who owns what” and how data structures should be managed across systems.
From Ambiguity to Clarity: A Framework for Data Ownership
Delivered a fit-for-purpose framework with:
1. A governance structure linking data domains to accountable owners.
2. Role descriptions and escalation processes.
3. Templates for standardized master data processes.
4. Blueprint for a Data Office as anchor for future governance.
This gave our partner clarity on “who owns what” and how data structures should be managed across systems.
From Ambiguity to Clarity: A Framework for Data Ownership
Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.
Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.
Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.
Clear Ownership. Stronger Alignment. Lasting Governance
Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.
Clear Ownership. Stronger Alignment. Lasting Governance
Our partner gained a clear ownership model that reduced reliance on individuals and ad hoc fixes. Teams reported stronger clarity on roles, and leaders could use the governance roadmap to prioritize initiatives. Early steps were taken to formalize a data governance lead role and establish cross-functional forums.
Clear Ownership. Stronger Alignment. Lasting Governance
By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.
By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.
By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.
From Governance to Growth: Enabling Advanced Analytics and AI
By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.
From Governance to Growth: Enabling Advanced Analytics and AI
By embedding structures and ownership, the organization is now positioned to scale with consistent, trusted data. This strengthens efficiency, supports advanced analytics, and builds the foundation for future AI-driven use cases.
From Governance to Growth: Enabling Advanced Analytics and AI
What we learned
Defining roles and structures created alignment faster than focusing on systems.
Governance gained traction by directly addressing operational challenges.
A clear model accelerated adoption and buy-in across functions.
Want to build something similar? Let's talk.
Feel free to reach out to one of our team members with expertise in this area. Whether you're facing a similar challenge or exploring where to start, we’re ready to help you turn ideas into action.
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